A little clarity before your first order

Yes. Send your order list and domestic tracking numbers. Once everything arrives, we’ll agree on consolidation and packing.

For assisted purchasing, send the product link, quantity, colour and size. Our team will confirm the terms and help with payment.

We compare actual weight with volumetric weight: length × width × height in cm / 6000. The estimate uses the higher value.

Customs charges are included in an agreed DDP package. Other shipping terms and special goods require a separate quote.

Basic storage is free, with no day limit under the 1688Ukraine service terms. Discuss special storage needs with our team.

Yes. Choose Shipping only in the calculator. Product value and the 9% buying fee are excluded. Confirm the warehouse address and labelling before sending goods. Additional warehouse services need a separate agreement.

Before international dispatch. Agree on the scope of checks and photos in advance. Seller returns depend on acceptance, deadlines and terms; confirm the return address and who pays for domestic shipping.

Domestic delivery in China, international transport and local delivery can use different references. Give the Chinese tracking number to your manager and ask for international and local references when available.

The weight and outside dimensions of every packed carton. The model uses combined volume in m³, with a 1 m³ minimum per shipment. Sea freight in USD is shown separately from products and buying fees in CNY.

No. These prepare a preliminary estimate and inquiry. Copy or download the text and send it to our team through your chosen channel. Confirm the route, additional charges and service terms with your manager.