China: seller to warehouse
The seller supplies a Chinese carrier tracking number. Share it with your product list so the warehouse can identify the parcel. This number covers domestic delivery, not the journey to Ukraine or Moldova.
International: warehouse to destination country
Once dispatch is agreed, ask the team for the international shipment reference and how updates will be provided. This reference may differ from the Chinese tracking number. The site explains the process but does not receive automatic carrier status updates.
Local delivery: a new carrier and number
After handover to a local operator, confirm its name and the local tracking number. If Nova Poshta handles delivery, use the official service linked from our tracking page. For another operator, ask for the appropriate official channel.
When there is no new update
Save the last status and its date, check which stage the number belongs to, and share these with the team along with the destination country and order description. A missing update alone does not establish loss or completion of customs clearance. Ask the team to verify the actual situation.
Sources and further reading
Community posts help identify buyer questions; they do not establish our service terms.
- A buyer asks about a tracking update ↗
Reddit · illustrates a question about tracking; the attached status image was not assessed.
For this service: Current service information →