Agree what a check should prove
Tell us which visible details matter: item count, model, colour, size labels, packaging condition or accessories. Request the photo angles needed to assess them. A general warehouse check cannot establish every material property, authenticity claim, safety standard or long-term reliability. Functional tests and specialist inspection must be agreed separately.
Review evidence before international dispatch
Compare warehouse photos with the agreed order brief. Record a specific discrepancy rather than a general impression: for example, a different size label or a missing accessory. Ask the team to clarify unclear photos before packing and shipping are approved. Keep the seller’s product details and the inspection record together.
A return to the seller needs confirmation
Seller return conditions, item condition, timing and domestic return costs vary. Ask whether a return is available before buying, and confirm the actual procedure if a problem appears. Do not assume a fixed free-return period. Returning goods while they are still in China is a different process from making a claim after international delivery.
If something arrives damaged
Keep the packaging, tracking numbers and photos of the outside and contents. Send the team a clear description of the issue and the supporting records promptly. Compensation, return costs and responsibility are assessed under the agreed order terms and applicable requirements. The website does not promise automatic refunds or a fixed compensation amount.
Your next step
Sources and further reading
Community posts help identify buyer questions; they do not establish our service terms.
- An overseas buyer’s return experience ↗
Reddit · Canada; the outcome and return costs do not apply automatically to other orders.
For this service: Current service information →